Frequently Asked Questions

What does it mean "Early Access"?

Host a Palooza has recently launched, and we are actively seeking feedback. To achieve this, we are running the "Early Access" program, which offers substantial discounts on credits pricing to our early adopters.

During this initial launch period, our goal is to onboard at least 100 Discord communities before we decide to conclude the "Early Access" program.

Customers who purchase Host a Palooza credits during the "Early Access" program will receive a discount code that will remain valid for one year after the program ends. This means that for any purchase made within that one-year period, the discount will be applied, allowing you to enjoy discounted pricing on multiple transactions during that time.

How many servers can be created in a Discord community?

During the "Early Access" phase, each Discord community can own a maximum of 5 servers.

How many credits can i have in my account?

Each account can hold a maximum of 30,000 credits.

How long will you preserve my server's data?

We will store your server data for as long as the server exists, even if it's turned off.

However, please be aware that we have a cleanup policy to evict servers (and their data) if they have not been started at least once within a quarter. So, to maintain your server and its data, make sure to start it at least once every three months.

How long will you preserve my unused server?

We have a cleanup policy to evict servers (and their data) if they have not been started at least once within a quarter. So, to maintain your server and its data, make sure to start it at least once every three months.

Will my credits expire?

No, users's credits never expire.

Do you offer FTP access to servers?

Yes, each server comes with full SFTP access. SFTP server is available when the server is started.

How much disk space do servers have?

Each game has its own designated disk space property, which can be found on the respective game page. Please note that the disk space allocation is currently a hard limit and cannot be changed. Be sure to review the disk space information for your specific game to understand the storage capacity available for your server.